For more than 15 years, Betsy Rausch has been a steady and trusted presence for people seeking Medicare guidance. Her work as a volunteer reflects Trellis’ commitment to meeting people where they are—providing clear information, compassionate listening and a sense of calm during an often-overwhelming decision-making process.
As a Minnesota Aging Pathways Medicare Counselor, Betsy draws on years of professional experience and a deep appreciation for people’s stories. Originally from Edina and one of seven siblings, she earned a master’s degree in guidance and counseling before beginning a career that evolved into human resources leadership. Over the years, Betsy worked for a range of organizations, including Thrivent, Kemp’s Ice Cream and Capella University, where she helped build the company’s HR department.
As Betsy prepared to retire, she began looking for a volunteer opportunity that would keep her engaged, challenge her intellectually and allow her to give back: “I wanted something to keep me busy, that was interesting to me and where I could be helpful to other people,” she says. She discovered Trellis through VolunteerMatch and immediately saw a connection between her HR background and the organization’s mission. Betsy began volunteering with Trellis in 2009 and has been offering guidance to people ever since.
In her volunteer role, Betsy meets with people either in person or by phone. Some are new to Medicare and trying to understand how and when to enroll. Others are already enrolled but want to review their coverage or explore changes during open enrollment.
“When people come to see me they are usually stressed. My job is to help them navigate Medicare in a simple but comprehensive way to reduce that stress.”
What Betsy enjoys most about volunteering is meeting people and hearing their stories. Each appointment is different, shaped by a person’s health history, family situation and stage of life. Betsy values the opportunity to listen and understand what matters most to each person before offering guidance. That human connection is central to her work and keeps her coming back.
“It’s so much fun meeting new people and hearing their stories. I find that very interesting. I get to be helpful and they are appreciative,” says Betsy.
One memorable experience involved a couple facing multiple health and caregiving challenges. As a caregiver for her husband who was receiving Social Security Disability and had a very complex medical situation, she was wondering how to enroll him in Medicare when he became eligible. This was one of a number of caregiving responsibilities on her to-do list. Betsy was able to explain that Medicare enrollment would happen automatically after two years on disability or when he turned 65, whichever came first. “I could sense she was feeling a bit overwhelmed. By the end of our session she was relieved. It was one less thing she had to worry about.”
For those considering volunteering, Betsy emphasizes the importance of curiosity, strong listening skills and a willingness to stay current on Medicare rules and changes. “It takes a certain skill set to relate to clients effectively and get the results they need to help them move forward in a less stressful way,” she says.
Trellis is deeply grateful for Betsy’s long-standing service. Through her knowledge, empathy and commitment, she helps people in our community feel supported, informed and empowered when making important decisions about their health coverage.
Trellis is always looking for volunteers like Betsy who want to make a difference in the lives of older adults and caregivers. If you are interested in volunteering with Trellis, visit the volunteer page on our website to see all of our volunteer opportunities.